Terms and Conditions

Once your have chosen your holiday home, we will send you your confirmation letter and booking form.
Please complete the booking form and return it to us.
A 10% deposit is required to secure your booking. We cannot confirm your reservation until your deposit has been received.

AMENDMENTS TO BOOKINGS

Amendments to your booking must be requested in writing and we will make every effort to accommodate revised wishes, however this may incur additional cost which will notified to you when we receive your request.

COVID 19 CANCELLATION POLICY

If you are unable to take your holiday as planned as a direct result of the COVID 19 Pandemic and travel restrictions, we will offer you a full refund if you reservation cancellation is received in writing, at least 28 days prior to your check in date.

STANDARD CANCELLATION POLICY

If you wish to cancel all or part or your booking must write to us immediately. If you find it necessary to cancel your confirmed reservation after your deposit to secure the booking has been received, we will levy a cancellation charge on the scale shown in the table bellow.

No. of days before your departure we receive your written cancellation or we cancel as mentioned above	Amount you must pay
Prior to balance of payment	Deposit will be retained
Within 8 Weeks of arrival at your villa	50% of monies paid
Within 7 Days of departure or after	100% of monies paid

OUR OBLIGATION TO YOU

Ace Holidays Spain, undertakes to maintain an excellent standard of cleanliness and maintenance of properties and offer a personal service for our clients in their chosen accommodation.

Ace Holidays Spain, undertake to provide a personal meet and greet service followed up with a courtesy call and visit. Our guests are provided with a 24 HOUR mobile contact number for a member of our staff in case they require assistance or further information during their stay.

Quality control is of great importance to us to ensure that our high standards are maintained and all guests will, therefore, be provided with feed back forms to assist A.H.S. with monitoring satisfaction and regular quality control inspections are made by Ace Holidays Spain personnel throughout the year.

YOUR OBLIGATIONS TO US

You must be responsible for the behavior of yourself and you party. We can refuse to continue dealing with you by terminating your accommodation arrangements if your behavior is or is likely to be, in our reasonable opinion, or in the reasonable opinion of any other person in authority, disruptive, upsetting or dangerous to yourself or anyone else or if you have caused or are likely to cause damage to property.

We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate the holiday arrangements due to your unacceptable behavior. In this situation we will then have no further responsibility for you.

PERSONAL HOLIDAY INSURANCE

Adequate and appropriate travel insurance is essential for your protection. Each member of your party must have purchase a holiday insurance policy. It is your responsibility to ensure that the insurance cover you purchase is adequate and appropriate for the particular needs of you and your party. We do not check insurance policies. Please read your policy details carefully and take them with you on holiday.

CLAIMS PROCEDURE

We do our best to ensure that you experience an enjoyable, trouble-free holiday, but occasionally even the best laid plans can go wrong and you will appreciate that even the best maintained machinery can occasion suffer unexpected problems. If you have a problem or complaint about your holiday you must tell our Representative whilst abroad as soon as possible so that it can be sorted out on the spot.

In the unlikely event that your complaint cannot be resolved there and then, you must complete a Report Form with our Representative at the accommodation and every effort will be made to resolve any continued query you may have amicably, as quickly as possible following your departure.

You will appreciate that if any difficulty is not reported to us during your stay we will be unable to assist you at that time and it is impossible to correct such situation in retrospect.

PLEASE NOTE

We reserve the right to switch a booking of an equivelant standard should this prove necessary due to unforseeable circumstances.

DISCLAIMER

PLEASE BE AWARE THAT YOU ARE RESPONSIBLE FOR ALL ACCIDENTS IN AND AROUND YOUR CHOSEN ACCOMMODATION. ACE HOLIDAYS WILL ACCEPT NO RESPONSIBILITY. UNSUPERVISED DIVING IN THE POOL AND HAVING LOTS OF TOYS, INFLATABLE OR OTHERWISE AROUND THE AREA CAN BE DANGEROUS. PLEASE ENSURE THAT CHILDREN ARE SUPERVISED AT ALL TIMES AND REMEMBER THAT WHEN WET, THE POOL AREA WILL BECOME VERY SLIPPY. ENSURE THAT FEET ARE DRY BEFORE ENTERING THE VILLA TO AVOID SLIPPING ON TILED FLOORING.

Any additional activities or excursions booked through Ace Holidays Spain are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities.

LEGAL NOTICE

Access to and / or use of the website of Ace Holidays Spain, given to whoever takes the user status, accepting, from that moment, fully and without reservation, these general terms and as the special conditions, if any, complement, modify or replace the general conditions relating to certain services and website content.

Ace Holidays Spain rejects liability for the misuse of the contents, the browser or the use of outdated versions of this and takes no responsibility for the offense you may make of such protected rights and the rights covering protected by Intellectual Property Law, Law on Civil Protection of the Right of Honor, to personal and family privacy and self-image, Trademark Law, Advertising Law, General Law for the Defence of Consumers and Users (State or Autonomous), Unfair Competition Law and Law of GTC, among others. The foregoing is without limitation, but not limited, so Ace Holidays Spain pursued, including recourse to the authorities of the State, any illegal act or violation of its rights and / or the persons and entities with rights protected.

The information, images, texts, documents and other content located on the site may be consulted for information purposes only by any user. Ace Holidays Spain reserves the right to restrict access to its network or its contents and may change the terms and conditions of use of the website at any time and without notice. Users are responsible for reviewing the contents of this Legal Notice to determine the terms and conditions of use. Ace Holidays Spain rejects responsibility for any information not contained in this website and, therefore, not created by Ace Holidays Spain or not published in his name. In particular, accepts no responsibility for the information contained in third party web pages connected by links (links) with websites Ace Holidays Spain.

It also excludes the liability for possible security errors that may occur through the use of computers infected with computer viruses. Also in accordance with the provisions of Law 15/1999 of December 13, Protection of Personal Data (LOPD), personal data collected by Ace Holidays Spain, through forms, email, or other similar means , will be processed and incorporated into the relevant files of a personal nature that Ace Holidays Spain will own and responsible.

Ace Holidays Spain asks therefore the user, his authorization to the processing of your data in accordance with the foregoing provisions. However, in the event that the user does not want that data to be processed, you may report addressing the company in writing, indicating the subject of data protection.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf in order to keep track of your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse treatment of the data or information by rejecting the use of cookies by selecting the appropriate settings on your browser, however, you should know that doing so may not be able to use the full functionality of this website. By using this website you consent to the processing of data about you by Google in the manner and for the purposes described above.